ATN Survey – Intelligente Umfrage-Lösung für den öffentlichen Wohnungsbau.

ATN Survey – A smart survey solution for the public housing sector.

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Published date: 23/09/2025 Updated date: 02/04/2026

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ATN Survey is a smart survey solution that automates processes while ensuring 100% efficiency and data security.

Case Study · Public Sector · Survey Automation

ATN Survey: Accelerating and Securing Survey Management in the French Public Sector

In the French public sector, survey management is often still highly manual, time-consuming, and difficult to scale. ATN Survey, integrated into the ATN Admin system, helps public bodies automate repetitive tasks, improve response rates, strengthen data reliability, and ensure full compliance with confidentiality and GDPR requirements.

Sector: Public sector / social housing management in France
Challenge: Automate survey preparation, follow-up, and analysis while ensuring confidentiality and GDPR compliance
Solution: ATN Survey, an AI-powered survey management solution integrated into ATN Admin
Main Benefits: Faster processing, higher response rates, better data quality, and fully sovereign data handling

Context and challenges in the French public sector

In the field of social housing management in France, public housing authorities regularly need to conduct a wide range of surveys: measuring resident satisfaction, identifying maintenance needs, carrying out property inventories, evaluating support programmes, and organising public consultations before new policies are implemented.

In practice, however, most of these survey processes are still handled manually. Teams often have to draft hundreds of questions in separate documents, send multiple rounds of emails, prepare follow-up call lists, and then manually enter and consolidate responses in spreadsheets.

Our client, a public housing authority in France managing more than 12,790 rental properties across over 40 municipalities, faced exactly these difficulties. This repetitive and time-consuming process slowed down surveys, increased the risk of errors, tied up valuable resources, and placed additional pressure on internal teams.

At the same time, every public survey had to comply with strict standards for confidentiality, anonymity, and GDPR compliance, making the process even more complex. In this context, the need for an intelligent AI solution became urgent: a tool capable of automating repetitive tasks, accelerating data collection and analysis, and meeting the highest security and confidentiality requirements.

The ATN Admin solution

What is ATN Survey?

To address this need, we developed ATN Survey, a specialised AI solution integrated into the ATN Admin system. It is designed to help French public bodies and organisations optimise their entire survey process.

Instead of manually creating questionnaires, sending emails, making calls, and entering data by hand, ATN Survey uses an intelligent chatbot that interacts directly with respondents, automatically sends questions, and collects and analyses responses in real time.

Key features

• Automatic questionnaire creation: rapid, customised survey design adapted to each objective.
• Interactive chatbot: a smooth, user-friendly conversational interface that helps increase response rates.
• Real-time data collection and analysis: instant results with clear, visual reporting.
• Automatic reminders: a major reduction in manual reminders by email or phone.
• Data security and sovereignty: full GDPR compliance with 100% sovereign and protected data.
• Flexible integration: easy adaptation to the organisation’s existing systems.

Benefits and results achieved with ATN Survey

ATN Survey was deployed for our client, a public housing authority in France, and delivered clear, measurable results:

• A 65% reduction in survey processing time, from an average of 3 weeks to just 7–10 days, including preparation, deployment, and analysis.
• More than 40% higher response rates thanks to the chatbot’s smooth and engaging interaction model.
• A 30% improvement in data reliability compared with manual methods, driven by automation.
• A 50% increase in resident satisfaction, measured through a post-participation survey.
• Full compliance with European requirements, including GDPR rules for data protection and anonymisation.

Frequently Asked Questions

Q1: What is the ATN Admin solution?

ATN Admin is an AI solution designed to automate repetitive tasks, freeing employees from manual work so they can focus on higher-value activities. Its key strength lies in its ability to be tailored to the specific needs of each organisation. All data is processed and stored either on internal servers or on a private cloud infrastructure, depending on requirements, in strict compliance with GDPR. In addition, our France-based team provides on-site training and operational support.

Q2: What is the cost of the ATN Admin solution?

Organisations do not need to make an upfront investment to use ATN Admin. Costs are incurred only once measurable results are achieved, such as reduced processing time, labour savings, or fewer errors. In other words, you only pay when you actually benefit from the value created.

Q3: How is ATN Survey different from other survey or automation tools?

The main difference lies in its ability to provide bespoke, 100% sovereign AI that manages data internally, while integrating an intelligent chatbot that improves the respondent experience. In addition, its performance-based business model offers a low-risk and results-driven return on investment.

Conclusion

ATN Survey has demonstrated its real-world effectiveness by helping a public body in France significantly reduce survey processing times, improve data quality, and ensure complete protection of the information collected.

It is a specialised AI solution for surveys and research, designed to optimise processes, reduce team workload, and offer a better experience for participants.

If you are also looking for a smart, secure, and high-performance AI solution, contact our team of experts for personalised support. We guide you through every step, from demonstration and customisation to on-site training. Book an appointment today to accelerate your surveys, save resources, and minimise errors.

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The marketing team behind myATN and DFM Europe is dedicated to sharing insights, case studies, and updates that showcase how digital innovation is transforming industries. We bring together expertise in technology, communication, and industry trends to deliver content that informs, inspires, and empowers our readers.

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